Cancellation, Return & Refund Policy

1. Digital Nature of Products

All products and custom digitizing services offered on Karachi Punching Designer are non-tangible digital downloadable files (.DST, .PES, .EMB, .EXP). Because digital files cannot be physically returned once downloaded, physical returns do not apply.

2. Order Cancellation Policy

• Cancellation Before Processing: You may cancel a custom digitizing order within 1 hour of placing it (or before a digitizer has commenced work). In such cases, a 100% full refund will be issued.
• Cancellation After File Delivery: Once custom digitizing files have been completed and delivered to your portal/email, order cancellation is restricted unless the file is proven defective and cannot be resolved via revision.

3. Free Unlimited Revisions

Before requesting a refund for quality concerns, clients are entitled to unlimited free modifications, including:
• Adjusting stitch density, pull compensation, or stitch count.
• Changing design dimensions, cap-to-flat conversion, or color stops.
• Fixing thread breaks or jump stitches.

4. Eligible Refund Scenarios

A full or partial refund will be approved under the following conditions:

• Duplicate Payment: Accidental double payment for the same order.
• Wrong File Delivered: Complete mismatch of design or specifications that cannot be remedied.
• Unresolvable Quality Defect: The digitizer is unable to fix stitch errors after reasonable revision requests.
• Undelivered Orders: Orders that were not delivered within guaranteed turnaround deadlines without prior notice.

5. Refund Processing Time & Method

Once a refund is approved by our billing department:
• Refunds are processed directly back to the original payment method used (Credit/Debit Card via Safepay, Easypaisa account, or Bank Account).
• Processing time for card refunds via Safepay is typically 5 to 7 business days depending on your bank's posting cycle.

6. Contact Support for Refunds

To submit a refund or revision request, please email your order number and sew-out photo to: